Relation Between Call Center And Customers Satisfaction

If the company’s first line of customer service is not handled properly, likely, the customer will not buy or be interested in our business. That is the importance of ensuring that every customer service call receives quality service, without monitoring the performance of the Titan Call Center, a company may lose their customers without them knowing it. That is why it is important to have a professional call center tijuana provides.

If your business goals are repeat business, then good customer service is important in making it happen. According to a recent survey, one bad customer service will not make customersa come back to place an order, because regular customers still bring more profit than the average new customer, that’s the importance of a business finding ways to establish communication with regular buyers and not rule out the possibility including telephone service to customers. A survey conducted by PH Media Group, 2234 America, They argues how important handling customer service, namely how the first impression they get when making a telephone call, 59% of customer telephone services participate in the business success of a company. The survey also found that older customers had the least tolerance for poor handling of a company’s customer service. This makes sense, maybe older customers place importance on service in their lives because they have experienced since there is no internet, they are more accustomed to direct interaction. Therefore older customers tend to use the direct customer service platform, unlike the younger customers.

From the 55-64 years age group, an unsatisfactory call service experience will cause a 63% decrease in purchasing power and they will no longer want to use the product or brand. In business demographics, you have to invest more in customer service, while customers between the ages of 18-24 years are reported to have more tolerance in getting a poor call service experience. However, 54% of respondents said they tend not to buy products or brands from bad business anymore because at that age they formed a relationship or community in their lives about how the business service experience they got, and this had a positive effect on them and the company.

Titan Call Center Tijuana
Lorenzo Barcelata #26, 1, 22435 Tijuana, B.C.
Call center in Tijuana, Mexico